behrooz asannejad; Seyed Mahdi Jalali; Bita Tabrizian
Abstract
The present study aims toA model for digital marketing based on value creation for the Iranian insurance industry. The method used in the research is qualitative and based on the strategy of data-based theory. In-depth interview tools were used to collect data. The target population was managers and ...
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The present study aims toA model for digital marketing based on value creation for the Iranian insurance industry. The method used in the research is qualitative and based on the strategy of data-based theory. In-depth interview tools were used to collect data. The target population was managers and senior experts in the insurance industry who were involved in the digital marketing process and decisions. Using purposive sampling after 15 in-depth interviews, theoretical saturation was achieved. Open, pivotal, and selective coding represent 32 general categories in a paradigmatic format, including causal, contextual, interventionist, pivotal categories, strategies, and consequences based on value creation. The results showed that digital marketing based on value creation in the Iranian insurance industry by causal conditions (identifying digital marketing in the insurance industry, creating a digital marketing campaign, promoting the influence of insurance culture, digital environment and developing the required infrastructure), background ( Focus strategy, digital branding, implementation of digital marketing, responding to the needs and interests in the digital space and optimization of digital activities), interventionist (customer insights, environmental factors, digital capabilities, digital revolution, price transparency and organizational challenges), categories Axis (behavior-based branding, interactive approach, customer expectations of insurance services and customer experience), strategies (positioning promotion, communication channels promotion, value creation for customers through content production, E-WOM-based customer engagement and participation, development of digital technologies And digital innovation) and the consequences (increasing market share, organizational effectiveness, promotion and brand position (company), promoting e-brand equity and developing digital business) are realized.
